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ADMINISTRATIVE MANAGEMENT Extensive administrative expertise and experience in a variety of business settings. Advanced knowledge of computer software applications. Proven ability to solve problems and facilitate team building. Exceptional communication skills.
EDUCATION M.S., Counseling, Philadelphia Biblical University, Langhorne, PA, May 2001 EXPERIENCE The University of Scranton, Scranton PA 1/2005 to present Office Management functions for College of Arts & Sciences Department of English & Theatre; assure smooth operation of the office environment; support English department students, faculty and staff in academic and professional success; maintain and improve communication among all department functional areas; help to make the department of English attractive to potential students. Teach incoming freshmen Public Speaking to equip them with communication skills that will last a lifetime. ü Provide support and services as needed to the department Chairperson, Director of Theatre, Director of Composition, Director of Creative Writing and Director of the University Honors Program, as well as full-time and adjunct faculty members ü Development, implementation and launch of successful New York City Theatre Trip program to increase student interest in and awareness of the arts ü Guide students in organization, planning and development of student activities for the department ü Arrange University Reading Series events including publicity; bringing established and emerging poets and fiction writers to campus to give public readings from their work ü Produce reports regarding course and enrollment numbers and assist in development of plan of action to improve results ü Responsible for department budget, acquisitions and expenditures ü Resolved budget issues by implementing new policies for inventory control ü Contribute to the interest of perspective students in attending the University of Scranton; make arrangements for visits, tours, provide information and assistance for application to program ü Responsible for design, development and maintenance of department web site, the Works Cited print newsletter and design and production of the web presence, as well as the creation, design and production of the Sigma Tau Delta web presence, and the Esprit web presence. Addresses are:
http://academic.scranton.edu/department/english ü Produced the Department of English & Theatre Advising Handbook; responsible for final edit and on-going website development: http://academic.scranton.edu/department/english/advising.htm ü Assist department faculty and staff with computer problems, training, and software installation ü Hire, train, and supervise department work-study students ü Responsible for University and department correspondence, reports, and information management ü Maintain faculty, academic, and room schedules/assignments ü Produce completed Honors Projects for all graduating seniors; 30+ projects each spring semester Meridian RealCorp, Langhorne, PA 8/2003 – 8/2004 Office Management services and tenant customer service functions for commercial office complex of nine buildings with 60+ commercial tenants; tenant satisfaction, resolution of issues in a timely and efficient manner through scheduling of maintenance, tenant visits and communications; management of accounts receivable and payable; marketing and generation of new lease opportunities; earned Pennsylvania Real Estate License. ü Reorganized filing systems for general office management, tenant filing, and property management records ü Created abstract files for each tenant, lease information and sensitive tenant correspondence ü Researched and created marketing list of Brokers through extensive internet research ü Developed a newsletter for the business center to improve delivery of tenant information Commerce Bancorp, Mount Laurel, NJ 10/2002 – 6/2003 Executive Assistant responsibilities for Senior Vice President of all of Loan Services, including highly confidential correspondence- internal and external, customer problem resolution, creating presentations, maintenance of department financial records, organizing personal and company events, and supervision of support staff. ü Designed and implemented Loan Center Attachment Library, increasing communication and access to administrative tools for all Loan Services employees ü Helped to identify opportunities for employee events and introduced an Employee of the Month award program ü Managed all functions of the Monthly Manager’s meeting for the Senior Vice President ü Received Commerce WOW! Award for implementation of standardized business templates within the Commerce Bank Loan Center Fort Dodge Animal Health, A Division of Wyeth, Princeton, NJ 9/1995 – 10/2002 Responsible for all administrative functions for director of major division, including composing correspondence, designing presentations, tracking budgets, planning company events, and acting as computer expert for division. ü Designed R&D division web page which improved communication and efficiency ü Resolved computer usage issues for scientists, management, and support staff ü Arranged major promotional and employee events (new product introductions, employee picnics, recognition events and celebrations) ü Improved teamwork with support staff, and overall employee communication and relationships
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Lynn
A. Springer